Refund, return, and cancellation policy
This policy explains how LumiqLab handles cancellations, returns, refunds, and payment disputes for both physical and digital goods.
1. Order cancellation
Customers may request cancellation before a physical-goods order is dispatched or before a digital-good order is delivered, activated, or downloaded. Once fulfillment has started, cancellation may no longer be possible. If cancellation is approved, any refund is issued to the original payment method.
2. Returns for physical goods
Eligible physical goods may be returned within 14 calendar days after confirmed delivery, provided they are unused, in their original condition, and returned with all accessories, packaging, and proof of purchase. Items marked final sale, custom-made, personalized, hygienic, or otherwise non-returnable on the product page are not eligible unless required by law.
3. Return process
To start a return, contact info@lumiqlab.com or +1 (302) 204-3573 with your order number, the item you want to return, and the reason for the request. Do not ship items back without approval. Unauthorized returns may be refused or delayed while we verify the shipment.
4. Return shipping and deductions
Unless the return is due to our error, a damaged delivery, or a defective product, the customer is responsible for return-shipping costs. We may deduct non-recoverable original shipping charges, restocking costs caused by avoidable handling damage, or missing components from the refund where permitted by law.
5. Refunds for digital goods
Because digital goods can often be accessed instantly and cannot be returned in the same way as physical goods, digital purchases are generally non-refundable after download, activation, delivery of access credentials, or substantial use. If a digital product is defective, not delivered, or materially different from its description, contact us and we will attempt to repair, replace, reissue access, or refund the order when appropriate.
6. Damaged, incorrect, or defective items
If you receive the wrong item, a damaged shipment, or a defective product, notify us within 48 hours of delivery. We may request photos, diagnostic details, or other supporting information before approving a replacement, repair, store credit, or refund.
7. Refund timing
Approved refunds are sent to the original payment method. After a refund is issued, your bank or payment provider may take 5 to 10 business days, and sometimes longer, to post the credit to your account.
8. Disputes and chargebacks
If you believe a charge is incorrect, contact LumiqLab before filing a dispute with your card issuer so we can investigate and attempt to resolve the issue quickly. Filing a false or abusive chargeback after successful fulfillment may result in account restrictions or denial of future orders where permitted by law.