Privacy and cookie policy

1. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing or shipping details, account credentials, and order history. We may also collect technical information such as device, browser, IP address, approximate location, pages viewed, and interactions needed to secure and improve the site.

2. How we use information

We use personal information to process orders, deliver physical and digital goods, authenticate accounts, provide customer support, prevent fraud, send transactional communications, comply with legal obligations, and improve the performance and reliability of the website.

3. Payments and service providers

Payment information submitted during checkout is handled by trusted payment providers, including Stripe for card payments. We may also share necessary information with hosting providers, authentication providers, analytics tools, delivery partners, and other vendors that help us operate the website and fulfill orders, subject to reasonable confidentiality and security obligations.

4. Cookies and similar technologies

LumiqLab may use cookies, local storage, and similar technologies to keep you signed in, maintain your cart, secure the site, remember preferences, and understand how the website is used. Disabling certain browser storage features may affect website functionality.

This section serves as LumiqLab's cookie disclosure for customers in jurisdictions that require notice about browser storage, analytics, and related tracking technologies.

5. Data retention

We keep information for as long as needed to operate the business, complete transactions, comply with tax, accounting, fraud-prevention, and legal requirements, resolve disputes, and enforce our agreements.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, disclosure, or loss. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or object to some processing activities. To make a request, contact info@lumiqlab.com. We may need to verify your identity before fulfilling a request.

8. Contact

Privacy questions may be sent to info@lumiqlab.com or by mail to 1209 Mountain Road Pl NE Ste, Albuquerque, NM 87110, United States.